121Tools.com

Head Coach Responsibility

1.  Identify who your Team Coach or Coaches are.    Have the 121 Connections Manager send you thier profile if you cannot find thier contact information.

2.  Head Coaches, make yourself available to your Team Coach/es via email or call by phone anytime.

3.  Encourage the Team Coach/es to become familiar with the the Website http://121Tools.com.  This is  key to thier understand of the Team Coach responsibility and how to navigate the 121 Connector e-mail system. 

4.  Encourage thier Team Coach/es be sure that their individual Connectors follow-up on Inquirers they have already made contact with by send them a reply from "My Messages" page.  Encourage them to do this when there are no new inquiry's on the Team Queues, or Group Queues.  

5. The Head Coach should frequently go to My Tools/Statistics, on thier Home page, to see the activity of thier Team/s and each connector. 

6.  Do an occasional mailing of an  e-card. This shows personal appreciation.

7.  The Head Coach should send out a monthly letter  to their Team Coaches with encouragement and testimonials or sharing a tip on how to save time answering Inquirerers.  e.g.  Using Notepad to save answers or prayers that can be used generically in other replies to Inquirers.  And, using 121Tools/FAQ for resourses to answer topical and biblical questions.

8.  The Head Coach is ecouraged to make his Team Coach/es feel they are just as much needed in that role as the Head Coach.  

Sample Letter for a Team Coach to 121Connectors

(Please use this draft letter to encourage your Team Connectors do their job)

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Dear (Name of 121Connector)

I hope this letter finds you doing well. I understand how easy how some things are forgotten or easily over looked.  This is the purpose of my email to you today.

I have noticed it has been sometime since you've logged in to your account at  www.team10million.com .  For whatever reasons you have not been participating lately, so, I would like to encourage you to log in weekly to check your team queue for Inquirers.  These new followers of Christ look up to you as their source for answers.   Over 120,750 Inquirers have had a reply from a 121Connector.  The ministry outreach is growing.  Your help is very much needed today!

I understand some have had problems navigating the system.  If that is the case for you, I want you to know I am here to help you.   Also, if you want to find help, there is a tutorial Website for this purpose.  Go to: http://121tool.com

Don Scheske the Managing Director of 121 Connections as been working very diligently in making these training materials easier to understand.   I am willing to take whatever time necessary to assist you in learning it. The only way I will know if you having problems are if I am told.

Some have said there are no inquiry's to answer when they log in, if this is the case I like to show you one of the most important factors of the training process.   "Follow-Up" to those Inquirers you have been instrumental in replying to in the past.   Go to "My Messages" and send a personal note to those who show the most promise for replying.  So there is plenty of work to be done with or without new inquiries.

I hope to hear from you very soon so that I can assist you in whatever your needs are for this program. We value all of you.  Your suggestions and feedback are appreciated.  Having good communications is vital to the overall success of this ministry. Hope to hear from you soon.

 

Sincerely, In Christ love,

Contacting Your Manager of 121Connections

Many times, 121 Connectors find themselves in uncharted waters when corresponding with inquirers.  If your inquirer asks a question that you can't answer, what do you do?

Project 10Million has provided you with a Team Coach, a Head Coach and a Project Manager (Supervisor) who are all interested in helping you succeed. If you encounter a situation that you do not feel comfortable with, simply click the contact the "little man beside the envelope" button in your message window.  Here's what it looks like:

Once your "contact supervisor" message window opens, you can type in your question(s).  Be sure to include the inquirer's name when asking for help with a specific correspondence.